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Key features

Wide range of the supported file systems Wide range of the supported file systems
Deep scan and automatic data analyze Deep scan and automatic data analyze
Recovery from damaged partitions and hard drives formatted or affected by virus attack or power failure Recovery from damaged partitions and hard drives formatted or affected by virus attack or power failure
Graphic, audio and video files preview Graphic, audio and video files preview
Disk, partition or its part image creation Disk, partition or its part image creation
Advanced search by file mask, size, date etc Advanced search by file mask, size, date etc
Disk and file structure visualization Disk and file structure visualization
Damaged RAID recovery and reconstruction.* Damaged RAID recovery and reconstruction.*
Recovery over the network.** Recovery over the network.**
*Supported by Restorer Ultimate Pro
** Supported by Restorer Ultimate Pro Network only

Answers on Frequently Asked Questions for Restorer Ultimate Data Recovery software

  1. What is the difference between Restorer Ultimate, Restorer Ultimate PRO and Restorer Ultimate PRO Network?
  2. I paid for the software but I haven't received my registration key. What could be a problem?
  3. What is the best way to restore data from a hard drive on which new bad sectors are constantly appearing?
  4. What is the SmartScan technology?
  5. I deleted files or folders and cleaned the Recycle Bin accidentally. What can I do?
  6. I've deleted a partition... Moreover, I've created new partitions where the old ones were located. How can Restorer Ultimate help me?
  7. Why do I see more files after scanning then I see in Windows Explorer? How I can view deleted files only?
  8. What if I try to recover files that are not deleted?
  9. Does Restorer Ultimate work on NT Server?
  10. What does Region mean? How can I use it?
  11. What if I try to recover a deleted file to the same logical disk where it was located? Is there any risks?
  12. Is Restorer Ultimate able to recover alternative data streams?
  13. I see folders named as '$$$Folder58448' or so. All they have a red X on them. What does that mean?
  14. What does 'Fixup out of bounds' mean?
  15. I lost my data on a hard disk. Is there any guidelines I should follow before trying to recover them?
  16. Can the program restore a file that has been deleted and a new file with the same name created?
  17. Restorer Ultimate has found more partitions after the scan than I actually have on the disk. Why and what should I do?
  18. Is it safe to use Restorer Ultimate? Can it destroy un-restored data on a disk?
  19. I have a broken volume set/stripe set/raid5 volume. Moreover, I cannot see the volume. I only see the drives from which the volume was created. Can Restorer Ultimate help me in this situation?
  20. One of the drives from which my volume set/stripe set/raid5 was created is physically damaged and its data cannot be read. What to do?
  21. I created a volume set/stripe set/raid5 and scanned it. A large number of recognized partitions appeared but I could not find deleted files. What is wrong?
  22. I have Restorer Ultimate installed on my computer. But data are lost on another computer in our local network. What to do?
  23. I have only one logical partition on my single system HD and I need to recover some accidentally deleted files urgently. How can I use your software to recover them?
  24. I have C and D disks. I want to recover files form disk D only. Can I install Restorer Ultimate on Disk C?
  25. What do all the colors of Recognized partitions mean?
  26. Why do I need Restorer Ultimate Remote Engine? Why cannot I use just a mapped drive to recover data via network?

1. What is the difference between Restorer Ultimate, Restorer Ultimate PRO and Restorer Ultimate PRO Network?
Restorer Ultimate is a reliable data recovery utility that provides you with powerful undelete, data recovery and disk recovery functionality.
Restorer Ultimate PRO is a complete professional solution for your data recovery needs and has all the features and benefits of Restorer Ultimate plus adds some advanced data recovery capabilities such as recovery from hardware and software RAID, basic and dynamic disks, text/hexadecimal editor, and support for more file systems. The PRO version also has additional advanced file recovery algorithm to recover files from devices with unknown file systems (raw file search).
Restorer Ultimate PRO Network has all the features and benefits of Restorer Ultimate PRO and adds an ability to connect to remote computers over network, open and scan remote hard drives, partitions or their parts, and recover files from such computers.


2. I paid for the software but I haven't received my registration key. What could be a problem?
This could happened for several reasons:
  • You are checking not the e-mail address you typed into the order form, so you don't see the e-mail in your inbox.
  • You may have typed the e-mail address incorrectly in the form.
  • Your ISP (Internet Service Provider) has a spam filter set up to block e-mails or e-mails with attachments from Bitmart.net e-mail addresses. The e-mail address from which this is sent is office@bitmart.net and the e-mail has a small attached text file with a copy of the registration key. Check to see if your ISP has filters set up to block this particular e-mail address. Additionally, check your inbox for any junk filter folders. Some mail applications have junk filter settings in place and direct suspect mail into a "junk mail" subfolder. For example, Microsoft Outlook has a folder called "Junk E-mail" and a Rule setting might be in place to send mail with addresses of "office@..." to your "Junk E-mail" folder.
You can also access your profile on our server through Customer Support Center , change your e-mail and request resending the registration key. Privacy Policy.


3. What is the best way to restore data from a hard drive on which new bad sectors are constantly appearing?
The less you work with the drive which is apparently dying, the higher chances to restore the data successfully. You can create an image of the drive to avoid excessive working with the it. Once the image is created, you may open this image to restorer lost data as it was the actual drive. You may create the image for a partition/logical disk, or the part thereof, or entire hard drive. Read the Image section in the Restorer Ultimate help to learn how to create and work with images. Please note that to store an image file you need free space equal to at least the size of the object which image you want to create.
You may specify the number of attempts to read bad sectors in the Default read attempts option (Options -> Settings on the Task List -> the Bad Sectors tab). The fewer the number of read attempts, the fewer chances that Restorer Ultimate will read data from the bad sectors successfully. The larger the number of read attempts, the higher risk that the hard disk will be broken during reading the data from the bad sectors and the longer Restorer Ultimate would read the disk.


4. What is the SmartScan technology?
SmartScan is a unique technology for fast disk structure restoring. The data is restored from the information obtained from disk scan. A physical or logical disk, disk region, or disk image saved as a file can be scanned. SmartScan can restore all previous partitions if the scanned disk has some direct or indirect partitions data on a hard drive. SmartScan allows you to interactively control and modify these data during scanning.

5. I deleted files or folders and cleaned the Recycle Bin accidentally. What can I do?
a. First, do not write anything to the logical disk. Run Restorer Ultimate, select the drive, then the logical disk, click the Next button, select File search, and click the Next button. When file enumeration is complete, you can find deleted files in the Contents (right) pane. Click Actions -> Find/Mark andFile Masks on the Task List to perform a search for a particular file. See the Recover Files from Existing Logical Disks help section for more details.
b. If those files cannot be found, you have to scan the disk. See Disk Scan help section for more details. Don't forget to enable Raw file search to increase chances to recover the deleted files. Files found with the raw file search will be in the Lost Files folder.


6. I've deleted a partition... Moreover, I've created new partitions where the old ones were located. How can Restorer Ultimate help me?
Scan the drive on which the partitions resided. Don't forget to enable Raw file search to increase chances to recover the deleted files. Try to find the deleted partition in the list of the recognized partitions . The file System of the deleted partition, size and start position can be of the help. Select the partition and click the Next button to find the files. See Recover Files from Deleted/Corrupted Logical Disks and Partitions help section for more details.
Files found with the raw file search will be in the Lost Files folder.


7. Why do I see more files after scanning then I see in Windows Explorer? How I can view deleted files only?
Restorer Ultimate works with a hard drive at a low level, not through the driver of the file system. It shows files that the operating system does not recognize.
If you want to view deleted files only, select Actions -> Show deleted files on the Task List.


8. What if I try to recover files that are not deleted?
Nothing bad will happen. Restorer Ultimate will just copy those files. Their NTFS permissions will be cleared, though. Even files locked by the system (such as registry hives or a pagefile) can be copied.

9. Does Restorer Ultimate work on NT Server?
No doubt. It works on:
Windows XP
Windows 2000 Professional
Windows 2000 Server
Windows 2000 Advanced Server
Windows 2003 Advanced Server
Windows Vista
Windows 7
Windows 8


10. What does Region mean? How can I use it?
Sometimes, only smaller area of a disk needs to be scanned/copied. Such area is called a region. A region can be created on any object in the Restorer Ultimate's Device/Disk panel.
A Region is determined by its Start and Size parameters. Start is a point where scanning/copying starts. Size is the area size for scanning/copying.
You can use
B - size in bytes (by default)
KB - size in kilobytes
MB - size in megabytes
GB - size in gigabytes
Sec - size in sectors


11. What if I try to recover a deleted file to the same logical disk where it was located? Is there any risks?
NEVER DO THIS! Or you may completely lose the data you want to restore! Your operating system considers deleted files as just free space on the disk, so it may decide to write the restored data over the area where the still un-restored data reside. In that case the un-restored data will be gone forever. If you need to restore data from an entire hard drive, you must save the restored data to another hard drive.

12. Is Restorer Ultimate able to recover alternative data streams?
Absolutely. Check that the Recover alternative data streams option is selected on the Recovery dialog message.

13. I see folders named as '$$$Folder58448' or so. All they have a red X on them. What does that mean?
A folder named like '$$$Folder58448' means that the folder itself has not been found on the disk but some references to it have. For example folders 'My documents', 'Work', 'Photos' have been found, and all they have one and the same parent folder. The folders description has not been actually found on the disk, so its name is unknown and therefore presented as '$$$Folder58448'. The descriptions of such folders could possibly be outside of the scan area - try to expand the region or scan the entire hard drive. If this does not help, descriptions of folders have been most likely previously overwritten.

14. What does 'Fixup out of bounds' mean?
An MFT record (the one which contains information about a particular file) has some self-validation values. One of them is known as 'fixup'. So if an MFT record is broken, the following warnings can appear:
'[FileId: XX] Fixup out of bounds'
'[FileId: XX] Fixup XX is XX, but should be XX'.
Those are not fatal errors. However they mean that the data describing file system information for a file is probably overwritten. If so, there is a risk that file cannot be restored successfully.


15. I lost my data on a hard disk. Is there any guidelines I should follow before trying to recover them?
Any write operation can overwrite deleted files for good. So: do not write anything to the disk where the lost data resided, do not run any disk utilities such as chkdsk and defragmenters, do not reboot computer - Windows can start the chkdsk utility during its start-up procedure. Also, it is a good idea to create an image of the disk with deleted files (select Actions ->Create Image File on the Task List) and save it on another disk. You may well use an external USB hard drive to store the image file. This image can be used later instead of the original disk this is the way to save the current state of the disk. All versions of Restorer Ultimate ( Standard, Pro, Pro Network) support image files creation, even in the Demo mode.

16. Can the program restore a file that has been deleted and a new file with the same name created?
It does not matter whether the new file name is the same as the old one or not. Restorer Ultimate will restore a file as long as its information is not overwritten.

17. Restorer Ultimate has found more partitions after the scan than I actually have on the disk. Why and what should I do?
Restorer Ultimate thoroughly scans a hard disk and tries to find all partitions that exist or existed on the disk. After scanning a disk Restorer Ultimate builds and shows a list of all partitions which traces have been found on that disk. If such list contains a too large number of found partitions (about one hundred or more), this indicates that the file system on the disk is seriously corrupted.
In any case, you need to find a correct partition to successfully restore lost data. If you are restoring data from the existing partition, you should select the green one. Otherwise, partitions, which file system, start point, and cluster size look similar to the correct parameters are preferred, so explore them at first. Try to restore a file which size is greater than 2KB. If you find that the recovered file has a correct content, than you found the correct partition.


18. Is it safe to use Restorer Ultimate? Can it destroy un-restored data on a disk?
Restorer Ultimate writes to a disk only from its hex editor (when writing is enabled) or when it is explicitly directed to save files on this disk. Therefore, you should be very carefully using the hex editor. In all other modes and actions, Restorer Ultimate performs read-only operations and never modifies data on partitions and disks. Even then it creates virtual volume sets, regions, empty spaces, or loads images, Restorer Ultimate creates only virtual objects that do not affect actual data on the disk.

19. I have a broken volume set/stripe set/raid5 volume. Moreover, I cannot see the volume. I only see the drives from which the volume was created. Can Restorer Ultimate help me in this situation?
Yes. Create a virtual volume of the appropriate type. You will have a new virtual volume which can be processed like a regular disk, so it can be opened, scanned for files, and so on. Read the Volume Sets and RAIDs help section for more details.

20. One of the drives from which my volume set/stripe set/raid5 was created is physically damaged and its data cannot be read. What to do?
Try to substitute this volume with an empty space. Chances are that you will be able to restore some of the data from such volume. Read the RAIDsData Recovery from Volume Sets and RAIDs help section for more details.

21. I created a volume set/stripe set/raid5 and scanned it. A large number of recognized partitions appeared but I could not find deleted files. What is wrong?
It may be the order of disks, or block size, etc. Please note that disks should be placed in the same order as they were in the original volume set. If this order is incorrect, you must change it by moving the selected disks in the correct order. Moreover, the Block size and Block order parameters must be set the same as for the original volume set. If the order, Block size, or Block order parameters are not correct, data on the parent disks will not be damaged, but they cannot be restored.

22. I have Restorer Ultimate installed on my computer. But data are lost on another computer in our local network. What to do?
If you have Restorer Ultimate Pro Network, you may run Restorer Ultimate's Remote Engine on the computer with the lost data. Restorer Ultimate will be able to connect to that computer and restore data from that computer almost in its usual way. Read the Data Recovery over Network help section for more details.

23. I have only one logical partition on my single system HD and I need to recover some accidentally deleted files urgently. How can I use your software to recover them?
If you have only one logical partition on your system hard drive we'd recommend you to remove the HD from the computer (PC1) and attach the HD to another computer (PC2) where Restorer Ultimate is installed. You may attach the HD as a slave drive or use an HDD-to-USB adapter (a USB2.0 compatible is highly recommended to have higher data transfer rate). A notebook HD can be connected to the PC2 through a special adapter as well. Then run the software on the PC2 and search lost files on the attached HD.
You may also install Restorer Ultimate PRO Network on another computer (PC2), connect the two computers over network and run Restorer Ultimate Remote Engine on PC1. Read the Data Recovery over Network help section for more details.


24. I have C and D disks. I want to recover files form disk D only. Can I install Restorer Ultimate on Disk C?
If there are no system folders on disk D, yes, you can. Disks C and D are located on different places on the HDD. Any changes on C do not affect anything on disk D.

25. What do all the colors of Recognized partitions mean?
Chances that you may recover your files from those partitions. Green partitions are most likely to keep all the files, yellow ones are less likely, and red one are the worst, but still worthy to browse through.

26. Why do I need Restorer Ultimate Remote Engine? Why cannot I use just a mapped drive to recover data via network?
Restorer Ultimate cannot access all data it needs for recovery on a mapped network drive. Only Restorer Ultimate Remote Engine can provide such data.



We recommend that you download Restorer Ultimate and test it in the DEMO mode before you purchase the software. The DEMO mode provides you with a clear picture of the software capabilities and ease of use.

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